The Public Utilities Commission of Ohio, in September 2001, finalized Minimum Telephone Service Standards defining adequate service and fair treatment to customers by telephone companies. The standards apply to all telecommunications service providers regulated by the Commission, including local and long distance providers.

Summary of Minimum Telephone Services Standards
Analysis of the minimum telephone services standards prepared by the utilities lawyers of Bricker & Eckler LLP

Order of the Public Utilities Commission of Ohio Finalizing the MTSS September 13, 2001
The PUCO in In the Matter of the Amendment of the Minimum Telephone Service Standards as Set Forth in Chapter 4901:1-5 of the Ohio Administrative Code, Case No. 00-1265-TP-ORD, issued an Entry on Rehearing, reviewing and updating the MTSS in light of the changes that have occurred within the Ohio telecommunications industry.

The Minimum Telephone Service Standards Part One
Appendix A to the September 13, 2001 PUCO Entry on Rehearing with the standards 4901.1-5-01 through 4901.1-5.09 of the Ohio Administrative Code.

The Minimum Telephone Service Standards Part Two
Appendix A to the September 13, 2001 PUCO Entry on Rehearing with the standards 4901.1-5-10 through 4901.1-5.20 of the Ohio Administrative Code.